Privacy Policy

1. Introduction

Miami Alliance 3PL LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (miamialliance3pl.com), use our customer portal, or engage our warehousing and logistics services.

By accessing our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

Data Type	Examples	When Collected
Contact Information	Name, email, phone number, company name	Account creation, contact form, quote request
Business Information	Company name, address, EIN/tax ID, shipping addresses	Onboarding, service setup
Account Credentials	Email, password (encrypted)	Portal registration
Inventory & Shipment Data	Product descriptions, SKUs, quantities, weights, values	Service operations
Payment Information	Billing address, payment method details	Invoice processing
Communications	Emails, support requests, feedback	Customer interactions

2.2 Information Collected Automatically

Data Type	Examples	Technology
Usage Data	Pages visited, time on site, click patterns	Google Analytics 4
Device Information	Browser type, OS, screen resolution, device type	Browser headers
Network Information	IP address, approximate location (city/region)	Server logs
Agreement Acceptance	Timestamp, IP address, terms version	Firebase

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Service Delivery: To provide warehousing, fulfillment, logistics, and related services you have requested.
2. Account Management: To create and manage your customer portal account, authenticate your identity, and maintain account security.
3. Communication: To send operational notifications (shipment updates, inventory alerts, invoices), respond to inquiries, and provide customer support.
4. Billing: To process invoices, collect payments, and manage financial records.
5. Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our legal rights.
6. Improvement: To analyze usage patterns and improve our website, portal, and services.
7. Marketing: To send occasional updates about new services, promotions, or industry news (you may opt out at any time).
8. Legal Records: To maintain records of agreement acceptance, communications, and transactions as required by law or for dispute resolution.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

1. Service Providers: With shipping carriers (UPS, FedEx, USPS, DHL), payment processors, and technology providers (Firebase/Google) who assist us in delivering our services. These providers are contractually obligated to use your data only for the services they provide to us.
2. Legal Requirements: When required by law, subpoena, court order, or governmental regulation.
3. Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your data would be transferred to the successor entity.
4. Protection of Rights: To enforce our Terms of Service, protect our rights, property, or safety, or the rights, property, or safety of our users or others.
5. With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest.
• Firebase Authentication with secure password hashing.
• Role-based access controls within our portal.
• Regular security assessments and monitoring.
• Employee training on data handling procedures.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach within 72 hours of discovery as required by applicable law.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active accounts: For the duration of the business relationship.
• Financial records: For seven (7) years as required by tax and accounting regulations.
• Agreement records: For the duration of the contractual relationship plus three (3) years.
• Analytics data: For twenty-six (26) months (Google Analytics default).

Upon account closure, we will delete or anonymize your personal information within thirty (30) days, except as required for legal compliance or legitimate business purposes.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies:

• Essential Cookies: Required for website functionality and portal authentication (Firebase session cookies).
• Analytics Cookies: Google Analytics 4 (G-KTW0F25ZM1) to understand website usage patterns. Google Analytics collects data about your browsing behavior, which is processed by Google under its own privacy policy.

You may control cookies through your browser settings. Disabling essential cookies may limit your ability to use the customer portal.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

1. Access: Request a copy of the personal information we hold about you.
2. Correction: Request correction of inaccurate or incomplete information.
3. Deletion: Request deletion of your personal information (subject to legal retention requirements).
4. Portability: Request your data in a machine-readable format (CSV/Excel export available through the portal).
5. Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" or contacting us.
6. Restriction: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at contact@miamialliance3pl.com. We will respond within thirty (30) days.

9. Children's Privacy

Our services are intended for businesses and individuals who are at least eighteen (18) years of age. We do not knowingly collect information from children under 18. If we learn that we have inadvertently collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

Our services are operated from the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also notify you by email or through the customer portal. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. Contact Us